Frequently Asked Questions
Everything you need to know about your UNITOMâ„¢ experience.
What is the standard shipping timeframe for UNITOMâ„¢ orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking portal.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all UNITOMâ„¢ tags still attached to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your garments ethically produced?
At UNITOMâ„¢, we are committed to sustainability. Our collections are manufactured in certified factories that prioritize fair labor practices and use high-quality, eco-friendly materials.